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Getting guests to come back

Your past guests' addresses are the one asset nobody can take away. How to keep them, what to write, and when to send it.

Updated 25 September 20261 min read

A guest who had a good week at your place is the cheapest booking in the world — and the one most owners pay full price for again, year after year, because they never kept the address.

Check-out is where it is won

People are warm on departure day and distracted three days later. So the work happens on the spot: a card on the kitchen table with your website address rather than your listing name, one sentence ("next time, book directly on the site — it is simpler for everyone"), and the review asked for face to face.

What you may keep

You may keep the e-mail address of a guest who booked with you in order to write to them about similar stays. Three rules that cost nothing: say why you are writing, put a working unsubscribe link in every message, and never sell or pass on the list. Addresses collected from people who never booked need explicit, un-pre-ticked consent.

What to write, and when

Two messages a year beat a monthly newsletter nobody reads. In January, for the summer: the dates still free, one new thing about the place, and an advantage reserved for returning guests. In September, for autumn and the holidays: shoulder season is what regulars accept best, because they already know the place.

The arithmetic

Twenty addresses over a season, one message in January, two week-long bookings at €700: €1,400 with no commission for an hour's work.

Your direct booking website, ready to fill in

You fill it in, guided step by step, about 1 h 30 with your photos, or we do it for you with the Express launch. €0 today.