Resources
Help centre
Every screen of your dashboard has its article. Search, or browse by topic.
Payments
- Setting deposit, balance, security deposit and cancellation termsHow to choose a deposit, when the balance is due, and what a security deposit does to your reputation.1 min read
- Connect Stripe and get paid on your own accountWhat to prepare, how the sign-up goes, and why the money never passes through us.1 min read
- Understanding Stripe fees and payoutsWho pays what, when the money reaches your account, and what to know before your first booking.1 min read
- Refunding a guest, handling a disputeHow to refund from Stripe, what a chargeback is, and what to gather to fight one.1 min read
Your website
- An e-mail address at your own domainWhy contact@your-gite.fr beats a free address, how to create one at Hostinger, and the settings that keep your messages out of the spam folder.3 min read
- Describing the property: capacity, amenities, rulesWhat each field produces on the site and in filters, and the two fields that prevent most misunderstandings.1 min read
- Buying your domain name at Hostinger, step by stepChoosing the name, buying it at Hostinger, turning on auto-renewal and sending it to us so we can point it at your website.3 min read
- Creating and linking your Google Business profileWhy it comes first after the website, how to create it, and the mistakes that cost bookings.1 min read
- Editing your website contentWhere each item lives, when a change becomes visible, and what needs a new photo rather than new words.1 min read
- Connecting your domain name (or buying one)Choosing a name, buying it, connecting it, and what happens to the existing site meanwhile.1 min read
- Taking good photos of your propertyWhere the light should come from, where to stand in each room, which season, and what to do if your current photos are not yours.8 min read
- Choosing your cover photo and ordering the restThe photo that decides everything, the order that tells a story, and what never goes first.1 min read
- Setting your rates, seasons and minimum staysHow base rate, seasons, minimum stays and discounts combine, and the order to set them in.1 min read
- Writing the text that gets you bookedWhat a traveller is really looking for, the order to write it in, and the phrases to avoid.1 min read
Bookings
- Blocking dates, handling a cancellationBlocking a period for yourself, cancelling a booking, and what the guest receives in each case.1 min read
- Asking a guest for a review, and displaying itWhen to ask, what to write, and why a direct review really belongs to you.1 min read
- Answering a booking requestRequest versus instant booking, the delay that matters, and what to write.1 min read
Calendars
- Connecting a Gîtes de France or other agency calendarWhat works, what does not, and what to do when the agency provides no iCal link.1 min read
- Get your Airbnb iCal link and paste it hereWhere to find the sync link in Airbnb, where to paste it in your dashboard, and how to check it works.1 min read
- Getting your Booking.com iCal linkWhere to find the sync link in the Booking extranet, where to paste it, and the multiple-room trap.1 min read
Subscription
- Changing plan, adding a lodging, buying an optionWhat is charged and when, and how the per-lodging supplement works.1 min read
- Cancelling, taking your data and your domainHow to stop, what happens to your website, and how to leave with your data and your domain.1 min read
- See who is looking at your website right nowThe Live map shows where your visitors are at this very minute. What it really measures, what it cannot know, and what is never recorded.2 min read
- Reading your statistics and the commission savedWhat each figure means, what it does not, and how the saving is calculated.1 min read