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Setting deposit, balance, security deposit and cancellation terms

How to choose a deposit, when the balance is due, and what a security deposit does to your reputation.

Updated 13 October 20261 min read

These four settings decide your cash flow and part of your cancellations. Set them once under Conditions.

The deposit

The default is 40 % at booking. Too low attracts bookings that cancel; too high makes people hesitate. The further away the stay, the lower the deposit can be. Under a month, ask for the full amount.

The balance

Claimed automatically a number of days before arrival — 30 by default. Do not go below 14: an unpaid balance then leaves you no time to re-let.

The security deposit

A card hold reassures the owner and worries the guest; an uncashed cheque does the opposite. The amount matters less than how it is announced: explained in one sentence at booking, it passes; discovered on arrival, it ruins the evening.

Your website places the card hold for you: enter the amount in Conditions. The guest sees it before booking, and the deposit's card is kept. The amount is authorised, not charged, 2 days before arrival, then released 2 days after departure. If you find damage, you keep all or part of it from the booking page, with a written reason the guest receives. If the bank refuses the hold, you are told by e-mail. A card authorisation only lasts 7 days: for a stay of more than 5 nights it is made 5 days before departure, and the first days are not covered.

Cancellation terms

Keep them simple and stand by them. They are displayed before payment, which is what protects you in a dispute.

Your direct booking website, ready to fill in

You fill it in, guided step by step, about 1 h 30 with your photos, or we do it for you with the Express launch. €0 today.